Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@campguard.co.za. Please note that returns will need to be sent to the following address:
Unit 4 Fairpark Centre, Fairleads, Benoni, 1514
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@campguard.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@campguard.co.za.
Refund & Returns Policy
Returns
We want you to be happy with your purchase.
If you are not completely satisfied, you may return your unused item within 7 days of delivery for a refund or exchange.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging where possible.
- Include all accessories and documentation supplied with the product.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns of products that have:
- Been opened or used.
- Been damaged due to misuse, neglect or improper storage.
- Been altered or modified after delivery.
This does not affect your rights under the Consumer Protection Act regarding defective products.
Faulty or damaged products
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Where a product is found to be defective under normal use, we will arrange a replacement, repair or refund in accordance with the South African Consumer Protection Act.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank may require additional time for the funds to reflect.
Return shipping
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the return is due to a defective, damaged or incorrectly supplied item, Camp Guard will cover the reasonable return shipping costs.
Contact us
If you need assistance with a return or refund, please contact us:
Email: info@campguard.co.za